Yaskawa Motoman Robotics

Frequently Asked Questions

  1. We like the robot we are currently using, but it's older and beat up. Is there a way we can have our robot refurbished?
  2. We have owned our robots for some time and trained our staff when the robots were new. Since then, many of our staff have moved on to other areas. Can we still get training on these older robots for our new employees?
  3. What is the best way to maintain our robot?
  4. What kind of spare parts should we keep on-hand for our robot?
  5. Does Motoman offer file management, networking capability, and automated backups?
  6. Does Motoman have reference tools to help prevent/reduce production downtime?
  7. My parts or process needs have changed. Can I modify the system to handle the new product line?
  8. I don't want to fool around with setting up and programming my robots. Can Motoman do this for me?
Q: We like the robot we are currently using, but it's older and beat up. Is there a way we can have our robot refurbished?
A: Yes! Motoman offers customized refurbished robotic solutions to meet your needs. We can work with you to develop a schedule to get your robots refurbished, either through a core exchange program where you send your robot to us and we send you a new one in return, or we can refurbish each unit as you send them to us. Many of our customers have taken advantage of our refurbishment program and are quite pleased with the results.
Q: We have owned our robots for some time and trained our staff when the robots were new. Since then, many of our staff have moved on to other areas. Can we still get training on these older robots for our new employees?
A: At Motoman, we strive to ensure our customers understand how to operate, maintain, program and integrate the Motoman robots with their existing machinery. We offer operator, programming and maintenance training on our more mature product lines as well as our newer robotic solutions.
Q: What is the best way to maintain our robot?
A: This is a great question our customers typically ask us. We recommend you service your robots at the prescribed times. However, some of our customers have elected to take advantage of our service programs earlier or later than recommended based on the workload and manufacturing environment. Our AfterMarket Support team will consult with you to develop a maintenance strategy that would best suit your needs.
Q: What kind of spare parts should we keep on-hand for our robot?
A: Motoman offers a Recommended Spare Parts listing found in your maintenance manual that came with your unit. However, due to our varying customer needs, we’ve found it also useful to consult our AfterMarket Support personnel to develop a package tailored to your needs.
Q: Does Motoman offer file management, networking capability, and automated backups?
A: Most of our customers do not realize that we have the functionality and capability to perform the functions listed above. We can work with your I.S. and engineering staff to develop a system that would best suit your manufacturing needs.
Q: Does Motoman have reference tools to help prevent/reduce production downtime?
A: The last thing we at Motoman want for our customers is production downtime. We’ve developed a software solution to minimize downtime. We call it our Expert Maintenance System Software solution known as RobotPro. This software will provide troubleshooting, repair, and preventive maintenance procedures to aid you in keeping your robots running for the long haul.
Q: My parts or process needs have changed. Can I modify the system to handle the new product line?
A: We have a department dedicated solely to retrofitting existing equipment to meet the ever changing automation needs of our customers. Whether you need to add a part positioner to your cell or replace a welding torch, our team of engineers are at your disposal to get the job done for you and done right.
Q: I don't want to fool around with setting up and programming my robots. Can Motoman do this for me?
A: When our customers are installing robotic equipment for the first time (either brand new or existing equipment from another plant), getting the machines up and running for the first time can be a daunting task. Motoman can provide you with programming experts that will develop customized programs for your application. We are proud to announce that we can provide this service at a discount for preplanned and larger projects. Please consult our AfterMarket team for more details.